Manager, Learning Technology
AI-enabled learning, Microsoft 365 Copilot training, LMS/LXP ecosystems, and compliance training, owned end to end.
15+ years running learning platforms from vendor evaluation through go-live and daily administration, across Cornerstone, SAP SuccessFactors, Workday Learning, Docebo, and others. Based in San Antonio, TX.
Case Studies
Selected Work
Platform launches, compliance programs, and learning content across healthcare, technology, pharma, and industrial distribution.
“Reps for Reps” AI Coaching Program
Integrated an AI coaching platform focused on increasing sales, and implemented the Reps for Reps AI coaching program for new hire and tenured sales reps.
AI Coaching Platform Integration with Docebo
Integrated an AI coaching platform with the Docebo LMS, bringing practice and feedback into the learning experience to increase learner engagement.
Microsoft 365 Copilot Training Program
Developed a Microsoft 365 Copilot training program curriculum for government and commercial usage, covering Copilot in Teams, Word, Excel, PowerPoint, and Power BI, along with generative AI theory and best practices.
AI Agent in Live Operations
Implemented and managed Level AI for call center transformation, moving the audience from transactional to relational conversations. Built and deployed an AI agent into live operations with the internal development team, and established content governance for a multi-language knowledge ecosystem across North America and EMEA.
Fractional Learning Technology Administration
Administer Cornerstone, Docebo, 360Learning, SAP SuccessFactors, HealthStream, and Saba for clients. Build low-code job-aid tools and apply AI video and AI-assisted authoring, with human review as quality control.
“What Would You Do?” HRO Compliance Video Series
Replaced a 45-minute talking-head video from the Vice President of Compliance with an interactive, scenario-based series modeled on the network show “What Would You Do?” Healthcare scenarios focused on High Reliability Organization (HRO) principles for clinical and non-clinical staff.
Rackspace Cloud University, Built From Inception
Built the learning function and technology stack from the ground up. Owned budget, vendor contracts, and service levels; led instructional design and delivery teams and set content standards and production workflow.
WalkMe Guidance Inside Epic
Implemented and managed WalkMe digital adoption to deliver in-product guidance and just-in-time support inside Epic and clinical systems. Also led enterprise learning platform implementation and migration, and governed Xyleme as the LCMS.
MRO Product & Services Onboarding Program
Led MRO product and services onboarding and sales enablement programs for new-hire and tenured sales representatives serving manufacturing, warehouse, and fleet customers. Managed a seven-member learning and enablement team and partnered with Product Management, Marketing, and Sales to align training with product strategy, customer needs, and revenue goals. Integrated AI-enabled tools into CRM and Microsoft SharePoint workflows to strengthen product knowledge, sales coaching, knowledge access, and on-the-job performance.
OSHA & MSHA Certification Program
Administered the HSI platform for OSHA and MSHA certification across distributed sites: deployment, assignment, completion monitoring, and escalation on overdue requirements. Built KPI dashboards and Kirkpatrick-based measurement for senior leadership.
EdCast / Cornerstone in a GxP Environment
Performed system and LMS testing, configuration validation, and deployment support for internal and external regulatory compliance training. Developed Quality Assurance and Supply Chain content with review and approval workflow.
Experience
Where I've Worked
Enterprise learning across healthcare, pharma, energy, retail, financial services, technology, and industrial distribution.
Skills & Tools
Areas of Expertise
Learning Technology
- Learning technology strategy & roadmap
- Platform governance, standards & processes
- LMS / LXP / LCMS administration
- Configuration, integrations, permissions & testing
- Vendor selection, contracts & budget
Compliance
- End-to-end compliance training management
- Completion monitoring, escalation & audit reporting
- Regulatory recordkeeping (OSHA, MSHA, GxP)
- Compliance gap identification & corrective action
- Learner data integrity
AI & Content
- AI-enabled learning solutions & pilots
- Low-code applications & workflow automation
- Authoring tool ecosystem & license management
- SCORM / xAPI, accessibility & Kirkpatrick evaluation
- Team leadership & development
Platforms & Tools
Recognition
Awards & Certifications
Awards
Certifications
Education